Oasis Bradford CQC-Report
The following Care Quality Commission report for Oasis Bradford can be found on the CQC website here.
- Oasis Recovery Bradford had a safe, clean and well-maintained environment. Medication management and storage were good, the service had emergency medication with the appropriate audits in place. There were appropriate staffing levels with a robust process in place to replace staff during sickness, vacancy or unplanned leave.
- There was medical and management cover twenty-four hours a day, seven days a week. All clients had up to date risk assessments and risk management plans. They were detailed and staff reviewed risks regularly during daily handovers.
- All clients had a pre-admission assessment which was done by a nurse and a doctor. The service had clear criteria for clients entering the service and recognised its limitations. Care plans were detailed, person-centred and holistic. They identified any physical health needs and required support.
- The service had a skilled multi-disciplinary team including doctors, nurses, support workers, recovery coaches and a counsellor. They had good links with external community groups, and services such as mental health services, drug and alcohol teams, mutual aid, and housing.
- The service supported clients after their treatment had completed through an aftercare service, onward referrals, information about mutual aid groups and peer networks. Consent to share information was sought from clients during the assessment and reviewed regularly throughout their treatment.
- Clients told us staff were caring, kind and compassionate. They felt the staff did not judge them and were empathetic to their needs. We found the service was working closely alongside carers offering them support if required. The service had a successful discharge rate, averaging 92% over the last 12 months.
- For those clients who did not complete their treatment, the service offered alternatives or additional support. The service met the needs of its clients, recognising spiritual or cultural requirements. Clients told us they felt comfortable to make a complaint, and we found the service responded to all complaints comprehensively in a timely manner.
- Staff understood and followed safeguarding, incident reporting, and complaints procedures, and worked within the guidelines of the Mental Capacity Act (2005). Staff, clients, relatives and carers were able to give feedback on the planning, delivery and development of the service.